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TODAY Systems, Inc. provides customers using BuildProfessional, OCS and TODAY V5 comprehensive product maintenance and support services. Please contact your TODAY Systems or application reseller to find out if you are covered under a support agreement. The following services are provided only to customers covered under a support and maintenance agreement. To enter into a support and maintenance agreement please e-mail sales at todaysystems.com.au (or one of our regional offices).
A variety of support services are provided to help you make the most of TODAY Systems product installation. Most of the services are relevant both to application developers and end-users. Please note that not all services are available in all countries.
Support Resources Available
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Technical Bulletins. Periodic technical bulletins explain complex product features, work-arounds for product limitations, examples of integrating third party technology and addition information not available in online or printed documentation.
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Product Sites. The product sites provides examples and techniques on using your product. The sites includes sample application code, screens shots of real life applications and examples integrating third party technologies. Users can also submit their own ideas and interact with in-house developers.
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Product Download. Web accounts are available to resellers and qualifying end-users. Using a standard browser over the Internet, you can download the latest product releases immediately upon release. No more waiting for costly media shipments.
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Product Assistance. Log a Support Request for specific problems or questions relating to the product that you use. Each Support Request is uniquely logged and registered on your account. For all correspondence relating to a specific Support Request, please always attach the Support Request Number.
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InfoDesk. This web service allows customers to login remotely to our own internal Customer Support System. From here customers can track existing support calls, log new calls and inquire on the status of product enhancements and fixes. Contact support for access to the system.
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